Onboarding Manager, Bilingual (English/Spanish) - Contract

• At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened.
• We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact.
• This position is for an existing vacancy.
• A quick note: some of our emails may be filtered into your spam/junk folder. Please check there regularly for any communications from us, including interview scheduling, next steps, and updates on your application. If you find one of our emails in spam, please mark it as “Not Spam” to help ensure future messages reach your inbox.***
• Roofr is growing our Onboarding team, and we're looking for a Spanish-speaking Onboarding Manager (contract) to own the most important window in a customer's journey: the moment they sign to the moment they're live, confident, and getting real value from Roofr.
• We onboard hundreds of new customers every month across multiple products. Many of them run established roofing businesses but are new to technology, which means the way you show up matters as much as what you know.
• Your goal is simple: help customers feel the difference Roofr makes in their business as quickly as possible, and make sure getting there doesn't feel overwhelming. We pay attention to two things to know we're on track: how much of what a customer set out to use in Roofr they're actually working with day-to-day, and whether they'd say the onboarding experience genuinely helped them.

What You’ll Do

• Own the full onboarding journey for net-new Roofr customers, from supporting them through Account Setup and training through to a clean handoff to their Customer Success Manager.
• Manage multiple concurrent onboardings in a high-volume environment, balancing dedicated 1:1 sessions with scalable, group-based training.